Privacy notice

1. Who is responsible for your data

AB Airport Transfers is the data controller for the information described here. You can reach us at:

The full registered name of the controller and its ICO registration reference will be published here once confirmed.

2. What we collect, and what for

Almost all of it comes from you, when you book or when you contact us. We do not buy personal data from anyone.

Your name

So the driver knows who to collect and the booking can be found when you call about it.

Your phone number and email address

To confirm the booking, to reach you on the day, and to reply to you.

Pickup and drop-off addresses

To carry out the journey and to price it.

The date and time of the journey, and the times it actually ran

To dispatch a vehicle, and because the operator licence requires a record of every booking.

Number of passengers and amount of luggage

To send a vehicle that fits.

Your flight number, if you give us one

To match the pickup to the flight you are actually on.

Anything you write in a notes or message box

To arrange the journey the way you asked. Please only put in what is relevant.

A record of the booking, and of any complaint about it

To answer questions later, to handle complaints, and to satisfy the licensing authority.

3. Our lawful bases

• Performance of a contract, Article 6(1)(b). Everything needed to quote for, arrange and carry out your journey.
• Legal obligation, Article 6(1)(c). Keeping a record of every booking, which a licensed private hire operator must do and must produce to the council on request, and keeping financial records for tax.
• Legitimate interests, Article 6(1)(f). Passenger and driver safety, returning lost property, investigating complaints, preventing fraud and abuse of the booking system, and keeping the site secure. We have weighed these against your interests and think they are proportionate; if you disagree, you can object.
• Consent, Article 6(1)(a). Only where we ask for it. We do not currently send marketing, and we will not start without asking you first.

5. Who else sees it

• The driver on your journey, who gets your name, the pickup and destination, and a contact number.
• Another licensed operator, if we ask one to cover your journey. They receive the same minimum.
• Our payment provider, which processes card payments. Card details are handled by the provider.
• Suppliers who run our systems on our behalf — website hosting, the booking database, email delivery — under contracts that only let them act on our instructions.
• Colchester City Council licensing officers and the police, where the law requires us to produce booking records or where there is a safety or criminal matter.

We do not sell your data, and we do not share it for anyone else’s marketing.

6. How long we keep it

Booking records: at least 12 months. This is not our preference, it is a condition of holding a private hire operator licence. An operator has to record every booking it accepts and be able to produce those records to authorised council officers. Because the basis is a legal obligation, we cannot delete a booking record on request while that obligation lasts.

Financial records: six years, plus the current year, as tax law requires.

Complaints: kept for as long as needed to resolve the complaint and to show the licensing authority how it was handled.

Enquiries that never became a journey: deleted once the enquiry is closed and no longer needed.

The precise retention period set by our licence conditions is being confirmed with the council and will be stated here exactly once it is.

7. Keeping it safe

Access to booking data is limited to staff who need it for their work. Systems are protected by individual accounts rather than shared logins, data is encrypted in transit, and access to special category notes is restricted and logged as described above. We do not store your full card number.

We intend to keep all of this data within the UK or the European Economic Area. If a supplier we use stores it elsewhere, we will name that supplier here and set out the safeguards that apply.

8. Your rights

You can:

• Ask what we hold about you, and get a copy of it.
• Have anything inaccurate corrected.
• Ask us to erase data, where we are not required to keep it.
• Ask us to restrict what we do with it while a question about it is resolved.
• Object to us using it on the basis of our legitimate interests.
• Receive the data you gave us in a portable form.
• Withdraw consent at any time, where consent is what we relied on.

To use any of them, call 01206 701701 or email info@abairporttransfers.co.uk. It is free. We will answer within one month, which is the period the law allows us; if a request is complex we may extend that and will tell you why. We may need to check who you are before we release anything.

Where we are legally required to keep a booking record, we will explain that rather than quietly ignoring an erasure request.

9. Automated decisions

We do not make decisions about you by automated means alone, and we do not profile you. Fares are looked up from a published price list, not calculated from anything about you.

10. Complaining

Come to us first — see our complaints procedure. If you are not satisfied, you can complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection.

ico.org.uk/make-a-complaint · helpline 0303 123 1113

Complaining to the ICO does not affect any other legal right you have.

11. Cookies

This site sets only what is strictly necessary to work. There is no analytics and no advertising. The detail is on the cookies page.